Support and complaints
Contact routes for help, privacy matters and formal complaints
This page prepares a clear public contact structure for Cemperium Nordic AB so users know where to send general questions, legal matters and complaint-related issues once the website is activated.
Last updated: May 2, 2026
General support
Questions about website content, platform access and general assistance can be directed to info@cemperium.se.
Legal and compliance matters
Requests relating to legal notices, privacy, complaints or regulatory concerns can be directed to legal@cemperium.se.
Prepared handling model
The public support layer is structured to separate general support, legal matters and partner-dependent issues so requests can be routed more clearly when the website goes live.
Contact details
General support: info@cemperium.se
Complaints and legal matters: legal@cemperium.se
Cemperium Nordic AB
Org nr: 559494-8837
Complaint categories
- Account access or communication concerns
- Privacy-related requests or objections
- Concerns about misleading content or unclear platform descriptions
- Third-party service issues that need internal review or routing
- Accessibility issues affecting use of the public website
What to include in a request
- Describe the issue clearly and include the page, feature or message involved.
- Do not send passwords, seed phrases, private keys or sensitive payment details by email.
- Use the legal route for privacy, complaint or regulatory matters instead of general support.
- Where third-party services are involved, Cemperium may need to route or coordinate the issue rather than resolve it directly.